Here at Yard Freaks, we strive to deliver the best shopping experience you deserve – all at competitive prices! That is why we offer an easy and crystal clear return policy. If you are not fully satisfied with your purchase, let us help you with an exchange or return. You can return almost everything* for a full refund or exchange. Simply call us toll free at (844) 463-7345 or fill out the form below to begin the process to receive your return merchandise authorization form. Please have your invoice for proof of purchase handy and we will process your request.
All products must be in the original packaging and tags to qualify for a refund (please do not modify the product in any way). A few exceptions where a product cannot be returned include:
- Clearance Items
- Gift Certificates
- Holiday Items
- Items Marked “Non-Returnable” (clearly indicated on the sale page before placing your order and on your order receipt)
- Items that members have waived their right to return - those items are sold as is and are non-refundable
It is important to us that you are completely satisfied by offering a return or exchange within the grace period as stated below from time of purchase. Returned merchandise must be received in its original condition, including all packaging and tags. In all cases, we require that you email us photos before your return will be authorized. This will help us support you better in case there is any damage to the item on its way back to us.
For Yard Freak Members
Yard Freak Members can return or exchange almost everything within a 60 day grace period for a full refund or exchange even if the product is used Product must be in original packaging and in a working resalable condition with normal wear and tear.
- Can return or exchange almost everything within a 60 day grace period for a full refund or exchange even if the product is used
- Product must be in original packaging and in a working resalable condition with normal wear and tear
- No Restocking Fees
- No Return Shipping Fees
For Non-Yard Freak Members
- Non-Yard Freak Members can return or exchange almost everything within a 30 day grace period for a full refund or exchange.
- Returned merchandise must be received new original condition, including all packaging and tags
- Please do not assemble or modify the product in any way.
- 5% restocking fee shall apply
- Return shipping label fees shall apply
Opt Out Return Details
Yard Freak customers are given the opportunity to take advantage of extra savings off their purchase when they choose to opt out of returning an item. It is in the best interest of the customer to opt out of returning products only if they are certain they will be keeping the products ordered. Customers may choose to return items opted out, but will be required to pay a restocking fee, plus 10% of the item price.
Initiate a Return Request
To ensure you receive a prompt exchange or refund, please do not attempt a return without contacting us first. If we receive your return without a return merchandise authorization form (RMA), it will be denied and sent back to you. The RMA form will be filled out by our staff and sent to you via email for you to print, sign and insert in every package returned.
We have the right to deny your return in the event your item is:
- If we received the product in an unacceptable or damaged condition
- If the product was marked as non-returnable
- If the return was packaged carelessly; Please refrain from writing directly on the box that products are being returned in
Please note that in the event a return or exchanged product arrives damaged in transit we will open a claim with the shipping company. If the item returned does not meet the return policy guidelines customers will notify immediately. We always go above and beyond to meet our customer expectations as much as possible. If you have any questions or concerns during this return process, please feel free to contact us at (844) 463-7345.
To initiate the return process, please visit the Return Center.